Chipotle Mexican Grill

Reviews about Chipotle Mexican Grill

• 1 / 5

  By Chase Eliason
  I come in here at least once a week. On a normal basis I try beating the lunch rush like I tried today. Yet again I am waiting on something to be finished cooking or prepped. Every time I come in I end up waiting on something to be prepped or the fact that there is never enough people making food. One person making the entire entree one person at the cash register and 5+ people prepping food in the back that is never ready or always runs out. It is always like this. I love Chipotle's food by the way however the customer service out ways what was once my number one choice. Rarely I receive even average customer service. If waiting 15 minutes in a line isn't enough it seems like the people making food in the line are trying hard as another coworker slowly scoops avocado in the back talking to another coworker and laughing. Now the line is out the door and the people prepping the food don't even take notice. Usually the slowest person available is wrapping the burritos or covering the bowls as the cashier stands there aimlessly waiting to swipe a card as if their job is difficult. Now, I have been to this location at least 20 times and changing what time I go does not change the outcome. I have changed my original review from 5 stars to now 1 star three times due to my experiences. Today I waited five minutes for fajitas. I was not told when they were ready I just sat there as others were helped and then saw that they had been ready. I could deal with lines if I was greeted, I could deal with a wait if I was apologized for the inconvenience. I never am apologized for any wait or any inconvenience.
  March 06, 2017
• 3 / 5

  By Joshua Vogel
  If you come here when it's busy be prepared for a long wait.
  
  The food is fresh and nice... but it's nothing to get excited about.
  
  If you ask for sour cream on any of your dishes, specify that you'd just like a little bit, otherwise they will ladle a cup of it onto your meal, burying it. This has happened to me twice, now.
  
  My wife loves it here, and frequently craves it. But as far as I'm concerned it's a 3-star joint.
  August 25, 2016